Support

We've got you covered.

From installation to advanced configuration — our team replies within 24–48 hours on working days, speaks plain English, and stays with you until it's solved.

❬ Replies within 24–48h · Monday to Friday

Get help
Fastest
WhatsApp

Send us a message on WhatsApp — often faster during working hours (Monday to Friday). Best for installation issues, quick questions, and urgent blockers.

Submit a Ticket

Use our contact form to open a formal ticket. Ideal for detailed bug reports with screenshots and logs.

Documentation

Step-by-step installation guides, configuration references, and API docs for all WowCodes products. Most questions are answered here.

Coverage

What our support covers

Installation & setup

We walk you through every step of a fresh install on Hostinger, SiteGround, DigitalOcean, or any cPanel host.

Bug reports & fixes

Found something broken? Report it and we'll patch it — often same day for critical issues.

Payment gateway config

Help connecting Razorpay, Stripe, PayPal, Flutterwave, or any of our supported gateways to your live site.

License & purchase

Questions about your CodeCanyon license, download access, purchase verification, or multi-domain use.

Feature walkthroughs

Getting the most out of advanced features like PWA, multi-vendor, sealed bids, or analytics.

Custom modifications

Need something changed? We scope custom feature requests and send a quote within 1–2 working days.

Pro tip

What to include in your message

Faster messages get faster replies. The more context you give us upfront, the less back-and-forth.

  • Your CodeCanyon purchase confirmation number
  • Which product and version you're using
  • Your PHP version and hosting provider
  • A description of the issue and steps to reproduce
  • Screenshot or error log if available

What we don't cover

To set expectations clearly:

  • Server administration or hosting setup (beyond product install)
  • Modifications outside the scope of your license
  • Third-party plugins or themes not bundled with our product
  • Issues caused by unauthorised code changes
  • Custom development without a separate agreement
FAQ

Common questions

We reply to all support requests within 24–48 hours on working days (Monday to Friday), and within 24 hours for priority tickets. Weekends are non-working days, so weekend messages are answered from Monday. WhatsApp is often faster during working hours.
For license-related queries, yes. For installation or technical help, it speeds things up but isn't always required. You can find your purchase code in your Envato account under 'Downloads'.
Yes — standard support (installation help, bug reports, feature questions) is free for all buyers. Custom development requests are quoted separately.
If we can't resolve a bug related to our code, we'll escalate it and patch the product. We take full responsibility for issues in our own code.
Absolutely. Send us a pre-sales message on WhatsApp — we'll answer any technical questions before you commit to a purchase.

Still need help?

WhatsApp is often the quickest way to reach us during working hours. We're available Monday to Friday.

Chat on WhatsApp Email us