Support

We've got you covered.

From installation to advanced configuration — our team responds fast, speaks plain English, and stays with you until it's solved.

❬ 24h avg. response · 7 days a week

Get help
Fastest
WhatsApp

Send us a message and we'll respond within hours — including evenings and weekends. Best for installation issues, quick questions, and urgent blockers.

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Submit a Ticket

Use the support widget (bottom-right corner of this page) to open a formal ticket. Ideal for detailed bug reports with screenshots and logs.

Documentation

Step-by-step installation guides, configuration references, and API docs for all WowCodes products. Most questions are answered here.

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Coverage

What our support covers

Installation & setup

We walk you through every step of a fresh install on Hostinger, SiteGround, DigitalOcean, or any cPanel host.

Bug reports & fixes

Found something broken? Report it and we'll patch it — often same day for critical issues.

Payment gateway config

Help connecting Razorpay, Stripe, PayPal, Flutterwave, or any of our 40+ supported gateways to your live site.

License & purchase

Questions about your CodeCanyon license, download access, purchase verification, or multi-domain use.

Feature walkthroughs

Getting the most out of advanced features like PWA, KYC, multi-vendor, sealed bids, or AI insights.

Custom modifications

Need something changed? We scope and quote custom feature requests typically within 24 hours.

Pro tip

What to include in your message

Faster messages get faster replies. The more context you give us upfront, the less back-and-forth.

  • Your CodeCanyon purchase confirmation number
  • Which product and version you're using
  • Your PHP version and hosting provider
  • A description of the issue and steps to reproduce
  • Screenshot or error log if available

What we don't cover

To set expectations clearly:

  • Server administration or hosting setup (beyond product install)
  • Modifications outside the scope of your license
  • Third-party plugins or themes not bundled with our product
  • Issues caused by unauthorised code changes
  • Custom development without a separate agreement
FAQ

Common questions

We aim to respond to all support requests within 24 hours. WhatsApp messages typically get a reply within a few hours, including evenings and weekends.
For license-related queries, yes. For installation or technical help, it speeds things up but isn't always required. You can find your purchase code in your Envato account under 'Downloads'.
Yes — standard support (installation help, bug reports, feature questions) is free for all buyers. Custom development requests are quoted separately.
If we can't resolve a bug related to our code, we'll escalate it and patch the product. We take full responsibility for issues in our own code.
Absolutely. Send us a pre-sales message on WhatsApp — we'll answer any technical questions before you commit to a purchase.

Still need help?

The fastest way to reach us is WhatsApp. We're available 7 days a week.

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